I got my 7D back today from Canon. The repair ticket said: “mirror box cam gear assembly, back cover and CF cover assembly was replaced and product functions were confirmed. The image sensor assembly was cleaned. Other electrical adjustments, inspection and cleaning and parts replacements were carried out.”
This ended up not being a warranty repair because they found “rust on the body”. Apparently salt water and cameras don’t really mix after all. Total cost including sales tax and shipping was $216, which is about the same price that I’ve had to pay for previous shutter replacements on my other cameras. Must be a universal price for most repairs.
Here is a timeline in case anyone is interested in how long it may take for Canon to repair a camera.
4/8 – Camera started acting up with error 20 and mirror kept locking up
4/9 – Tried camera again but still had same problem. Came home and went to Canon website to fill out the repair request form. Got an e-mail from Canon very quickly with authorization/repair order number. Boxed up the camera and dropped off with Fed Ex for 3 day delivery
4/14 – camera arrived at Canon factory service center in Irvine, CA
4/18 – Received e-mail from Canon with estimated repair cost and notice that it wouldn’t be a warranty repair. The e-mail said: “Error 20. Also rust on body, CF door sticks – difficult to open, specified issue not covered under warranty”
4/19 – Called Canon to discuss warranty repair issue. Didn’t win the argument and wanted my camera repaired/returned ASAP so I went on-line and paid for the repair via credit card
4/20 – Received e-mail from Canon that the repair had been completed and the camera was being shipped that day back to me via Fed Ex
4/22 – Received camera around 11:00 a.m.
Now going to take some time to reset all of the custom functions back to where I had them. As stated in my other post, when they repair a camera, they reset every setting back to the original factory settings. Hoping to get out this weekend to try this puppy out. All is right with the world again. Well, my little part of it anyway…
Glad you are back in business Tim, but that “rust” excuse sounds pretty lame to me. Poor show on Canon’s part.
April 22, 2011 at 3:47 pm
Thumbs Up! Go for throttle up.
April 24, 2011 at 10:54 am
Sir If I may now much did you spend for the repair. Had my camera sent to NJ. They are charging $230 for the labor.
September 23, 2013 at 9:40 pm
That is about what I paid. Almost all of the repairs that I’ve done with Canon are around that price. It must be a standard rate for most basic repairs.
September 30, 2013 at 6:05 pm